The Business Analyst skill set is centered around communication, problem-solving, requirement evocation, and documentation. These skills are no less important in the delivery function of robotics process automation (RPA). The cycle of RPA leverages the skills of the business analyst in specific ways. Each heading organizes an environment of complexity that the business analyst must keep from chaos.
Awareness of stakeholders is an admonishment to remember that your audience for the intervention is not limited to your target population. Again, referencing a program to end child hunger, we are not just concerned about the kids. Even if we focus on a problem that directly engages the children, we must include aspects of that […]
Problem How you structure the problem is critical for how and where you begin to address the needs or service gaps that you identify. Keeping with the example of addressing child hunger, we must articulate the problem to build some scaffolding for systematic intervention. If you say that children are hungry because their parents don’t […]
Assumptions: What is going on that causes you to want to intervene? The point of assumptions is to establish a baseline—a measurable general perspective, view, and logical starting point of the collaborating body developing the OLM. Assumptions are not directly tied to each row, but they are about the evaluation you conduct at the conclusion […]